Terms of Service
These terms govern your use of Offhand. By using the app you accept them.
Your account
You need an account, you must be at least 13, and you are responsible for what happens under it. One account is for one person.
Text messages
Offhand texts the phone number you sign in with: a one-time code whenever you ask to sign in, and, only if you switch it on, a note when you reach a month's usage limit (at most once per billing period). Message frequency varies. Message and data rates may apply. Reply STOP to opt out, or HELP for help. Carriers are not liable for delayed or undelivered messages. See the privacy policy for how your number is handled.
Subscriptions and billing
- Offhand is free for 30 minutes of recording a month, with a small allowance for questions. Past that a subscription is required.
- A subscription is sold at cost. Whatever of the price reaches us, after the store's or payment provider's fee and any sales tax, becomes that month's allowance. Recording, answers, spoken replies and an estimated share of hosting are each charged against it at what they cost us to run. The same price buys a larger allowance on the web than in the App Store or Google Play, because the fee is smaller. The current figures are on the pricing page.
- When a month's allowance runs out, subscribers can buy top-ups. A top-up is also credited at what reached us after fees, is spent only on use past the allowance, and does not expire while you are subscribed. If a top-up is refunded, whatever of it is unspent is removed.
- Subscriptions renew automatically until you cancel. Cancel at least 24 hours before a period ends, where you subscribed: on the web, from the Plan page at offhand.brisebois.xyz (payments there are handled by Stripe); in the App Store or Google Play, from that store's account settings. We cannot cancel or refund a store purchase on your behalf.
- We may change prices, and the costs we charge against your allowance change when our providers' prices do. Existing subscribers will be told before a price change affects them and can cancel first.
Recording, and the law
This is the most important clause in this document.
Recording a conversation without the consent of the people in it is illegal in many places, and the rules differ between countries and between US states — some require only your consent, others require everyone's. You are solely responsible for obtaining whatever consent is required where you are, and for telling the other people present that you are recording.
This applies with particular force to the Android call recording feature, which is off by default. Turning it on is your decision and your legal responsibility.
What you may not do
- Record people unlawfully, or use Offhand to harass, stalk or surveil.
- Upload content you have no right to, or anything unlawful.
- Resell the service, share one account across a team, or use it to build a competing product.
- Attempt to break, overload or reverse engineer the service, or to reach another user's data.
Your content
Your recordings, transcripts and notes are yours. You grant Keberds only the licence needed to run the service for you: to store your content, process it to produce summaries and answers, and transmit it to the providers named in the Privacy Policy. We claim no ownership and will not use your content to train models.
What Offhand does not promise
Transcription and summarization are imperfect. Speech is misheard, summaries omit things, and answers can be wrong. Do not rely on Offhand as the only record of anything that matters — legal, medical, financial or contractual. The service is provided "as is", without warranties of any kind, and we do not guarantee uninterrupted availability.
Limitation of liability
To the fullest extent the law allows, Keberds is not liable for indirect, incidental or consequential damages, or for lost recordings, lost profits or lost data. Our total liability for any claim is limited to what you paid in the twelve months before it arose. Some jurisdictions do not allow these limits, in which case they apply only as far as permitted.
Ending it
You can delete your account at any time in Settings, which erases your data permanently. We may suspend or close an account that breaches these terms, and will explain why unless the law prevents us. Deleting your account cancels a web subscription; a store subscription has to be cancelled in the store.
Governing law
These terms are governed by the laws of the Province of British Columbia, Canada, without regard to conflict of law rules.
Changes
We may update these terms. Material changes will be announced in the app before taking effect, and continuing to use Offhand after that means you accept them.